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Manage Personal Stress In The Workplace: BSBWOR201 Download

 
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MessagePosté le: Mar 20 Juin - 05:06 (2017)    Sujet du message: Manage Personal Stress In The Workplace: BSBWOR201 Download Répondre en citant


Manage Personal Stress in the Workplace: BSBWOR201
by Precision Group (Australia) Pty Ltd



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This unit describes the skills and knowledge required to understand signs and sources of stress within the broader framework of the job role and work environment. It applies to individuals who usually work with some guidance and supervision in an
environment where they are likely to encounter difficult customers and situations from time to time. It typically applies in a contact centre environment owing to the very measured, structured, high volume and potentially repetitive nature of the work, but can apply in any work environment.







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